Mary Engelbreit's Home Companion - Artist's Workshop: The Family Plan


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(q) Two of John’s seasonal designs from past editions. (r) Primm’s page from December ’06. “Some people have been ordering our calendar for years,” she says. “They write us notes, show up at the studio—we feel like we know each other!” (s) The 2006 Dolphin Studio calendar is the 35th in a series designed and silk-screened by the ffrenches. For information on how you can order one, see Getting the Goods.

the art of business
“Artwork is personal and hands-on, and so is the way we deal with our customers,” Primm says. “All of our correspondence is handwritten—nothing is typed or photocopied.” John adds, “We’ve found that our customers like this very much.”

“If you’re a mom-and-pop business like us, keep things as human as possible,” both Primm and John advise. “In this age of technology, customers appreciate talking to a human voice, not a machine.”

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